# Privacy Policy | Toronto Basement Underpinning

> Privacy policy for Toronto Basement Underpinning. How we collect, use, and protect your personal information.

URL: https://torontobasementunderpinning.ca/privacy-policy/

# Privacy Policy

Last updated: September 9, 2026

Toronto Basement Underpinning (“we”, “us”, or “our”) respects your privacy. This policy explains what information we collect, how we use it, and your rights.

## 1\. Information We Collect

We collect information you provide directly when you contact us, request an estimate, or hire us for a project, including:

-   Name and contact information (email, phone, address)
-   Project details (basement dimensions, current ceiling height, scope of work)
-   Communication history with our team
-   Payment information (processed by third-party payment providers)

## 2\. How We Use Your Information

We use the information we collect to:

-   Provide and improve our basement underpinning, waterproofing, finishing, and related services
-   Schedule on-site estimates and project visits
-   Coordinate architectural drawings, structural engineering, and City of Toronto permit submissions
-   Respond to your questions and project inquiries
-   Process project payments and warranty claims

## 3\. Information Sharing

We do not sell your personal information. We share information only with:

-   Our architectural and structural-engineering partners working on your project
-   Municipal building departments when filing permits on your behalf
-   Subcontractors directly involved in your project work
-   Authorities when required by law

## 4\. Data Security

We use commercially reasonable safeguards to protect your information from unauthorized access. No system is perfectly secure; we do not represent that the safeguards are absolute.

## 5\. Your Rights

You have the right to:

-   Access the personal information we hold about you
-   Request corrections to inaccurate information
-   Request deletion of your information (subject to record-keeping obligations)
-   Opt out of marketing communications

## 6\. Cookies & Analytics

This website may use cookies and analytics tools to understand site usage. You can disable cookies in your browser settings; some site features may not function without them.

## 7\. Contact

Questions about this Privacy Policy? Contact us:

-   Email: 
    
    info@torontobasementunderpinning.ca
    
    [mailto:info@torontobasementunderpinning.ca →](mailto:info@torontobasementunderpinning.ca)
    
-   Phone: 
    
    (416) 900-3329
    
    [tel:+14169003329 →](tel:+14169003329)
    
-   Address: Toronto, Ontario, Canada